Talent Cleaners case

Subject: Company Analysis

Description
Case Assignments Read the 8pg case from Pan African University: Talent Cleaners, write 5 pages of text APA stile, cover page and reference page, charts or pictures does not count in the 5 pages. Follow the bellow requirements and sections that need to be defined in the case paper. Only use case as reference and the if needed book: service management: operations, strategy, information technology by: james a. fitzsimmons and mona j. fitzsimmons (chapters 11 through 16 only) General For each case assignment, your job will be to investigate the firm’s problem(s) as they relate to Service Operations and prepare a written paper for each case. The format of your paper should be as follows and not to exceed 5 pages (Either 2 or 1.5 spaces between lines) excluding the Appendices section: Executive summary – a couple of short paragraphs which summarize the remainder of the report Background – use this section to lead in to your Problem Statement; identify symptoms, critical factors and the current state Problem Statement – a succinct statement of the problem/dilemma/issue, preferably in a single declarative sentence; be careful to identify the real problem and not the symptoms of the problem Analysis – apply operational models, course content, and outside research to support your position; logically discuss options, implications and tradeoffs Recommendations and Conclusions – these should be your recommendations regarding how the organization should deal with the problem; they should be fully supported by the Analysis section Appendices – References and Charts – does not count towards the 5 pages

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