Social Work Skills

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In chapter 1 when Susan Scott has a uses mineral rights with John, what social work skills is she using? In the first section (p 1-73) of silos politics and turf wars,

what social work skills is Jude using?

How can you incorporate both Judes and Susans principles into your work at your agencies?

Books:
Silos, Politics, and Turf Wars, author, Patrick Lencioni

Fierce Conversations, author, Susan Scott.

My agency is the Veterans Health Administration (VA)
Services that we provide in my agency are:
-Psychosocial assessment, treatment planning and intervention
-information and referral services
-case management services
-community outreach and identification of new veterans
-community liaison and resource development
-patient/family education
-patient advocacy

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