Operations Management

1) At Quickie Car Wash, the wash process is advertised to take less than 6 minutes. Consequently, management has set a target average of 340 seconds for the wash process. Suppose the average range for a sample of 9 cars is 9 seconds.

2) Webster Chemical Company produces mastics and caulking for the construction industry. The product is blended in large mixers and then pumped into tubes and capped. Management is concerned about whether the filling process for tubes of caulking is in statistical control.

The process should be centered on 8 ounces per tube. Several samples of eight tubes were taken, each tube was weighed, and the weights in Table 5.3 were obtained.

1. Assume that only six samples are sufficient and develop the control charts for the mean and the range.
2. Plot the observations on the control chart and comment on your findings.

3) The Big Black Bird Company produces fiberglass camper tops. The process for producing the tops must be controlled so as to keep the number of dimples low. When the process was in control, the following defects were found in 10 randomly selected camper tops over an extended period of time:

1. Assuming 10 observations are adequate for this purpose, determine the three-sigma control limits for dimples per camper top.
2. Suppose that the next camper top has 15 dimples. What can you say about the process now?

4) Janice Sanders, CEO of Pine Crest Medical Clinic, is concerned over the number of times patients must wait more than 30 minutes beyond their scheduled appointments. She asked her assistant to take random samples of 64 patients to see how many in each sample had to wait more than 30 minutes. Each instance is considered a defect in the clinic process. The table below contains the data for 15 samples.

1. Assuming Janice Sanders is willing to use three-sigma control limits, construct a p-chart.
2. Based on your p-chart and the data in the table, what can you conclude about the waiting time of the patients?
3. Health Information Management

In Unit VIII, you are required to submit a management action plan (MAP). Instructions for this assignment can be found by viewing the Unit VIII assignment instructions below. Additionally, you can click here to view an example of a completed MAP. Your MAP can be either a “real-world” management problem within your own healthcare organization or one of the scenarios shown below. For this assignment, please present a one-paragraph summary of the problem to your instructor for approval by submitting it here in Blackboard. Your paragraph will describe the scenario as well as the reason why you believe a MAP is warranted for this scenario.

• Deciding on for-profit, not-for-profit, or public status for your hospital
• Managing third-party payer relationships in health care
• Implementing Healthy People 2020 standards in your community
• Implementing evidence-based medicine in your hospital
• Implementing CMS quality initiatives in your hospital
• Developing a workplace safety plan for your hospital
• Implementing telehealth services in your facility
• Conducting a complete risk assessment for your facility
• Developing an accountable care organization for your organization
• Developing a marketing plan for your healthcare facility
• Decision Support System

Describe the distinct components of stand-alone decision support systems (DSS) and provide some specific examples of these systems and how they may be used in the healthcare environment.

Your paper should meet the following requirements:

• Be 4-6 pages in length, not including the title and reference pages.
• Please to include introduction, topics & subtopics, conclusion.
• Include 3-5 references, in addition to the textbook. Remember, you must support your thinking/opinions and prior knowledge with references; all facts must be supported; in-text references used throughout the assignment must be included in an APA-formatted reference list.
• Be formatted according to the CSU-Global Guide to Writing and APA.

Review the grading rubric, which can be accessed from the module folder. Reach out to your instructor if you have questions about the assignment.

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