Operational Analysis

Description:
The purpose of this term project is to explore, in modest depth, the operations function of an existing service organization of your choice.

On completion of the project, you should (1) understand how a service is generated and delivered to the customer using one service delivery system; and (2) have explored in depth the operations management activities in the organization.

In order to achieve these goals, each group is expected to select a service organization (a firm, the service function in a manufacturing, government entity, health service organization, etc.) and

8.1 Document current operations. Using flowcharts, job analyses, job descriptions, verbal explanations, or similar methods, you should explain the operations activities and technology for the firm. Specifically, the various inputs, transformation processes, and several outputs must be identified.

8.2 Detail OM activities. Carefully and in depth, tell how the following activities are performed in the firm:

8.2.1 Capacity Planning
8.2.2 Manpower planning, acquisition, and control
8.2.3 Scheduling
8.2.4 Managing for quality
8.2.5 Material control (inventory, supplies, etc.)
8.2.6 Cost control
8.2.7 Training and development for employees
8.2.8 Facility location and layout planning

8.3 Identifying a problem. For each of the activities discussed in 8.2, identify at least one operating problem in the firm. Document this problem. Describe the problem as you best understand it; attach any company literature or documentation of the problem.

8.4 Propose a solution. Suggest one or more tentative solutions to the problem. Provide enough explanation that a reader will gain a basic understanding of what you are proposing.
8.5 Prepare a written report.

The report should include:

? Title Page
? Table of Contents
? Executive Summary
? Introduction
? Information and analysis
? Conclusion and recommendations
? Bibliography
? Appendices
9.0 Grading Rubric
Beginning
1 Developing
2 Accomplished
3 Exemplary
4 Score
Operational Analysis

Organization
(Overall order, flow, and transitions) Details and description are not organized, are hard to follow and understand. Information is scattered and needs further development. Information is logically ordered with paragraphs and transitions. Information is presented in effective order. Excellent structure of paragraphs and transitions enhances readability and understandability.
Quality of Information Unable to find specific details.

No research

Information is not presented in student’s own words
Details are somewhat sketchy.

Very weak evidence of research

Information is not presented in student’s own words
Some details don’t support the report topic.

Some evidence of research

Information is presented in student’s own words
Supporting details are specific to topic and provide the necessary information.

Clear evidence of in-depth research

Information is presented in a very clear manner in student’s own words
Current Operations Section None of the required information is included. Some of the required information is included. All the required information is included. All the required information is included.

Correct OM Descriptions.

Well-thought out and clearly laid-out

Included additional details not required
Operations Management Activities Section None of the required information is included.

Many errors in OM Descriptions and use of OM Theory Some of the required information is included.

Few errors in OM Descriptions and use of OM Theory All the required information is included.

Correct OM Descriptions

Proper Use of OM Theory All the required information is included.

Correct OM Descriptions

Proper Use of OM Theory

Well-thought out and clearly laid-out
Problem Description Section None of the required information is included.

Problem Statement is NOT based on OM Analysis Some of the required information is included.

Problem Statement is loosely based on OM Analysis All the required information is included.

Problem Statement is based on OM Analysis All the required information is included.

Problem Statement is based on OM Analysis and additional research

Well-thought out and clearly laid-out
Detailed Solutions Section Concluding solution is not apparent. Concluding solution is only remotely related to the problem statement. Concluding solution follows logically from problem analysis and draws a logical conclusion. Concluding solution follows logically from problem analysis and draws an effective solution that enhances the operations.
Grammar & Spelling Numerous grammatical and/or spelling errors. Three to five grammatical or spelling errors. Fewer than 3 grammatical or spelling errors. No spelling or grammatical errors.
Bibliography Resources not cited in paper or proper format not used. Some resources are cited, but not all. Not formatted correctly. All resources are cited, but formatting isn’t correct. All resources are cited and appear with correct formatting.
Max Total 32
Your Total
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